Associate Operations Engineer

Required Qualifications & Skills

• Bachelor’s degree in information technology, Computer Systems & Networking, or an equivalent qualification.
• 1+ year of experience in IT Operations, Application Support, Technical Support, or System Administration.
• Good knowledge of Linux/Unix administration, troubleshooting, services, logs, and basic shell commands.
• Basic knowledge of networking, TCP/IP, DNS, SSH, ports, routing, and connectivity troubleshooting.
• Ability to troubleshoot application and system issues.
• Basic knowledge of Apache/Nginx , MySQL/MariaDB, will be an advantage.
• Knowledge of Nagios/Zabbix or other monitoring tools will be an advantage.
• Basic Bash/Shell scripting knowledge is preferred.
• Good English communication, documentation, analytical, and problem-solving skills.
• Ability to work effectively as a team player and coordinate with technical and customer teams.
• Willingness to work in a 24×7 shift-based production support environment.
• Strong ownership, positive attitude, willingness to learn, and can-do mindset.

Added Advantage

• Experience in Telecom, NOC, Application/Production Support.
• Familiarity with Jira/ServiceNow, incident management, SLA, and RCA processes.