Associate Operations Manager

About the role

The Associate Manager supports the Operations Manager / Client Services / Sr. Operations Manager in daily activities of the assigned program, working to identify trends and drive performance. In this role, you work closely with the Operations Manager to support and develop the SMEs, Team Leaders, and Agents. The Associate Manager will be responsible for level 1 HR concerns, managing performance expectations, driving productivity and efficiency metrics, motivating, and encouraging the staff to develop a great work environment.

Key responsibilities

• Support and develop the SMEs, Team Leaders, and Agents
• Identify trends and drive performance
• Handle level 1 HR concerns
• Manage performance expectations
• Drive productivity and efficiency metrics
• Motivate and encourage staff to develop a great work environment

About you

• Three years' experience in a leadership role in the BPO/call center environment
• Associate degree or equivalent work experience
• Ability to effectively communicate with clients
• Leadership and motivational skills
• Coaching ability
• Interpersonal skills
• Decision-making and analytical skills
• Computer skills

Benefits

• Competitive Salary
• Weekly payout
• HMO coverage (Medical, Dental and Life Insurance) for employees plus 1 dependent
• Free parking

About us

Transparent BPO is a leading provider of contact center BPO services. Through talent, process, and technology we integrate with our client's brand and culture to deliver a superior customer experience across all channels.