Associate Operations Manager

Job Summary

The Associate Operations Manager will work closely with the senior management team to ensure the efficient and effective delivery of services to our clients. This role involves overseeing day-to-day operations, managing staff, implementing process improvements, and contributing to the overall success of the organization.

Job Description

• Leads by example, supporting team members and team leaders to consistently achieve targets in quality, productivity, and client satisfaction.

• Co-manages daily operations with the client, including attendance tracking, task performance, coaching, and problem troubleshooting.

• Conducts regular team meetings and 1:1 sessions to align goals, address challenges, provide feedback, and continually increase employee engagement.

• Joins regular client meetings to ensure all open items are tracked, monitored, and resolved

• Analyzes team performance and workflow data to identify gaps and recommend process improvements.

• Collaborates with the Connext leadership team and the client on staffing plans, tools, and operational enhancements.

• Tracks key performance metrics, prepares reports, and provides actionable insights for operational decision-making, and updates executives in various forums.

• Supports recruitment, onboarding, and training to ensure teams are fully staffed and team members are carefully selected and well-prepared for success.

• Oversees quality assurance activities and ensures adherence to company policies and procedures.

• Leads or contributes to special projects and initiatives with clear, measurable outcomes.

Required Qualifications

• Communicates clearly and confidently in English—both in writing and speaking.

• Can explain information well to teammates, clients, and other stakeholders.

• Works well with others and supports a positive, team-oriented environment.

• Open to learning new things and continuously improving.

• Can stay calm under pressure and solve problems as they come up.

• Experience leading a team and managing day-to-day operations.

• Comfortable handling multiple tasks or client accounts at the same time.

• Uses data to make decisions and improve team performance.

• Proficient in Microsoft Excel and other tools like Word and Outlook for tracking tasks and creating reports.

• Organized and able to manage time effectively to meet deadlines.

Other Details:

• Night Shift: 2:00 AM – 11:00 AM
• Onsite Support
• Quarterly Performance Bonus
• ₱10,000 Sign-On Bonus
• Open to our sites in Cebu, Ortigas, Angeles, and Davao