Associate Operations Specialist

Are you organized, detail-oriented, and enjoy helping people? We're looking for an Associate Operations Specialist to support our claims team. In this role, you'll help process incoming claims, answer questions, manage documents, and ensure information is routed to the right people quickly and accurately.

This is a great opportunity for someone looking to start or grow a career in insurance, claims, or business operations.

What You'll Do

Claims Support

• Receive and review incoming claims and related documents
• Help customers and partners submit claims and required paperwork
• Upload, organize, and maintain claim files in our systems
• Ensure information is processed accurately and efficiently

Customer Service

• Answer incoming calls and emails from customers, clients, and partners
• Direct inquiries to the appropriate team members
• Take detailed messages and help ensure timely follow-up
• Provide friendly, professional, and responsive service

Administrative Support

• Assist with claim-related tasks and transactions
• Retrieve documents and information for the claims team
• Prepare and send correspondence as needed
• Support special projects and other team activities

What We're Looking For

Required Qualifications

• High school diploma or GED
• 0-2 years of customer service, administrative, or related experience
• Strong attention to detail and organizational skills
• Good written and verbal communication skills
• Ability to learn new systems and processes quickly
• Basic knowledge of Microsoft Office (Outlook, Word, and Excel)

Preferred Qualifications

• Bilingual in Spanish and English
• Associate's or Bachelor's degree
• Interest in insurance, claims, or business operations
• Previous office, customer service, or administrative experience

What Makes You Successful

• Positive attitude and willingness to help others
• Strong organizational and multitasking skills
• Reliable, dependable, and accurate in your work
• Eager to learn and grow professionally
• Team player who takes initiative and follows through

Why Join Us?

You'll be part of a collaborative team where you'll learn valuable industry skills, gain hands-on experience, and have opportunities for professional growth and advancement.