Associate Operations Specialist - Retail Assets Operations

Job Requirements About the Role

We are seeking an Associate Operations Specialist – Retail Assets Operations (D) to join our Loan Servicing – Retail Asset Operations team. This role is responsible for executing operational processes across various retail asset products within a centralized operations hub. The candidate will ensure accurate and timely transaction processing, coordinate with internal and external stakeholders, and contribute to quality assurance and reconciliation efforts post-loan disbursal.

Key Responsibilities

Primary Responsibilities

• Perform transaction processing across loan servicing functions such as storage management, insurance, payments, repayments, reconciliation, and quality assurance.
• Ensure all transactions are processed within the defined Turnaround Time (TAT) with 100% accuracy.
• Execute daily processing activities as per system guidelines and process checklists.
• Manage a team of 5–6 direct reports, ensuring smooth operations and adherence to service standards.
• Coordinate with local branches to resolve discrepancies identified in loan files.
• Liaise with internal stakeholders including Product and Policy teams to implement new guidelines and processes related to loan booking.
• Publish and share various MIS reports with relevant stakeholders.
• Apply basic knowledge of the loan lifecycle to support operational activities.
• Utilize MS Excel and MS PowerPoint for reporting and documentation.

Secondary Responsibilities

• Demonstrate strong influencing skills to engage and build relationships with stakeholders for effective execution.
• Maintain a delivery and results-oriented approach, working under pressure while ensuring consistent quality.

What We Are Looking For

Education

• Graduation: Graduate in any discipline from a recognized institution.

Experience

• Minimum 2 years of relevant experience in loan servicing or retail asset operations.

Skills and Attributes

• Basic understanding of the loan lifecycle and operational processes.
• Proficiency in MS Excel and MS PowerPoint.
• Strong coordination and communication skills for stakeholder engagement.
• Ability to manage small teams and drive performance.
• Attention to detail and commitment to accuracy.
• Capability to work under pressure and meet deadlines.
• Alignment with IDFC First’s ‘Customer First’ culture, ensuring high service standards.
• Collaborative mindset to work effectively with cross-functional teams including Business, Product, Customer Service, Credit, Technology, Analytics, and Risk.