Associate, Order Management

About the role

At Alcon, we are committed to helping people see brilliantly through innovation, operational excellence, and a customer-first mindset. We are looking for a proactive and analytical professional to join our Customer Service & Order Management team to support regional operations across China, Taiwan, and India. In this role, you will be responsible for monitoring order transactions, investigating order processing issues, and collaborating with stakeholders to ensure smooth customer order fulfillment. You will play a key role in identifying process gaps, resolving operational exceptions, and driving continuous improvements to enhance customer experience and operational efficiency.

Key responsibilities

• Support customer order processing activities across multiple markets.
• Monitor order transactions and ensure timely and accurate order execution.
• Investigate order-related issues and work closely with stakeholders to resolve exceptions.
• Support smooth order fulfillment by coordinating with internal teams and business partners.
• Ensure adherence to established processes and service standards.
• Investigate operational and transaction-related issues to determine root causes.
• Document findings and provide clear recommendations for resolution.
• Track recurring issues and support corrective and preventive actions.
• Identify opportunities to improve processes, reduce errors, and enhance efficiency.
• Maintain operational trackers and performance reports.

About you

• Bachelor's Degree in Business, Supply Chain, Customer Service, or a related field.

• Minimum 2-3 years of experience in Order Management, Customer Service Operations, Shared Services, or related functions.

• Strong analytical and problem-solving skills.

• Experience handling operational issues and investigating root causes.

• Proficiency in SAP and Microsoft Excel.

• Strong attention to detail and organizational skills.

• Effective communication and stakeholder management skills.

• Experience in a regional or multinational environment (preferred).

• Exposure to Order Management systems and process improvement initiatives (preferred).