Associate Process Manager-WFM

Role & responsibilities

• Strong understanding of Forecasting, Capacity Planning, Scheduling, Shrinkage, and RTA concepts.
• Proficiency in Microsoft Excel.
• Experience with WFM tools such as NICE IEX, Verint, Calabrio, Aspect, or equivalent scheduling platforms will be an added advantage.
• Strong analytical, problem-solving, and communication skills.
• Ability to work in a fast-paced, multi-site environment with flexible shifts.

Preferred candidate profile

-3 to 6 years of WFM Scheduling experience in a international BPO/Contact Center environment.

-Open to work in roational shifts & week off

-Stack holder & team managment exposure

Interested candidates can share their updated resume at :[email protected]