eClerx
Associate Process Manager-WFM
5 days ago
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Important information
Contract type:
Permanent
Salary:
₹300,000 – ₹500,000 / year
Location:
Navi Mumbai, Maharashtra, India
Work mode:
Onsite
Published on:
16 October 2026
What they need
Role & responsibilities
- Strong understanding of Forecasting, Capacity Planning, Scheduling, Shrinkage, and RTA concepts.
- Proficiency in Microsoft Excel.
- Experience with WFM tools such as NICE IEX, Verint, Calabrio, Aspect, or equivalent scheduling platforms will be an added advantage.
- Strong analytical, problem-solving, and communication skills.
- Ability to work in a fast-paced, multi-site environment with flexible shifts.
Preferred candidate profile
-3 to 6 years of WFM Scheduling experience in a international BPO/Contact Center environment.
-Open to work in roational shifts & week off
-Stack holder & team managment exposure
Interested candidates can share their updated resume at :[email protected]
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