Associate Product Manager

Role:

As an Associate Product Manager, you will serve as a bridge across products and clients while working closely with the Architect Development Team, key customer stakeholders, subject matter experts, Product Managers, and operational sales and support teams. You will share responsibility for managing the new Business Unit and formally launching new enhanced product functionality and new strategic product lines.

Responsibilities:

• Work with SMEs (Subject Matter Experts), Business Analysts, and Product Managers to drive operational improvements for customers and streamline the standard product implementation workflow.
• Proactively solve problems and communication issues with the development, engineering, and implementation teams.
• Drive products through their end-to-end lifecycle from reviewing and approving requirements and scope, working collaboratively through to execution and delivery.
• Review and approve technical requirement communication and define precise data set requirements for external and internal stakeholders.
• Help define the product strategy, product roadmap, and develop a deep understanding of healthcare customer service representativespain points and market trends.
• Maintain and track product line metrics.
• Build relationships and collaborate cross-functionally across the LOB (Line of Business) to develop compelling value propositions and messaging to retain and grow the client base.
• Understand customer needs through research and market data.
• Define Product Backlog along with Minimum Viable Product (MVP) features needed for new capabilities, and draw on an Agile mindset implement the minimal scope that could stand on its own without negatively impacting existing functionality, and rapidly iterate based on user and market feedback.
• Develop project plans and ensure that implementations are completed on time and meet client expectations.
• Conduct pre-sales product demonstrations or provide assistance in scoping projects or developing proposals.

Must have skills:

• 4+ years of related work experience in Product Management.
• 5+ years of related work experience in Healthcare; Health Plan experience is a strong plus.
• 2+ years of related work experience supervising and guiding other team members.
• Data-driven storytelling ability with excellent communication skills.
• Excellent verbal, written, and interpersonal communication skills to interact with clients regularly.
• Ability to lead translating customer needs into Product Backlog definition including capabilities and features, with strong organizational skills, customer empathy, and ability to work with ambiguity and changing priorities.
• Detail oriented.
• Ability to thrive in a fast-paced, technically focused environment.

Good to have:

• Previous demonstration or webinar experience.

Education:

• Associates Degree required; Bachelors Degree in a related field preferred.