Associate Program Manager

Associate Program Manager- Learner Experience & Operations

Company: Futurense Technologies

Location: Remote

Role Overview

We are looking for a Program Manager to support the execution of cohort-based programs and

ensure a smooth learner experience. This role involves handling learner queries, tracking

progress, and supporting day-to-day program operations.

Key Responsibilities

1. Learner Support & Communication

Act as a point of contact for learners for queries and support

Handle calls, messages, and follow-ups to ensure engagement

Assist in resolving basic issues and queries within defined timelines

2. Ticketing & Query Management

Manage learner queries via ticketing tools

Ensure timely responses and resolution

Escalate complex issues to the Program Manager when required

3. Cohort Operations Support

Support in day-to-day program execution

Help coordinate sessions, schedules, and communication

Ensure learners are informed about upcoming activities and deadlines

4. Data Tracking & Reporting

Maintain trackers using Excel / Google Sheets

Update data on:

Attendance

Assessments

Learner progress

Support in identifying at-risk learners

5. Coordination

Work closely with Program Managers, TAs, and internal teams

Assist in ensuring smooth program delivery and learner experience

Requirements

0-2 years of experience in operations / support / program coordination

Strong communication skills (calls + written)

Basic knowledge of Excel / Google Sheets

Ability to manage multiple tasks and follow processes

Detail-oriented and organized

Good to Have

Experience in edtech / learner support roles

Familiarity with ticketing tools or LMS platforms

Who Would Be a Good Fit

Someone who is proactive and responsive

Comfortable interacting with learners regularly

Willing to learn and grow in program/operations roles

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.