Associate Program Manager - U.S. Region

Associate Program Manager - US Region | Learner Success & Program Operations

"We're looking for candidates currently available in Bangalore."

Location : Bangalore (HSR Layout) | Work From Office

Job Description

Simplilearn is looking for an Associate Program Manager to drive the end-to-end learner experience across our online programs for the US region.

Key Responsibilities

• Manage learner engagement, onboarding, and program delivery
• Handle learner concerns, escalations, and drive timely resolution
• Monitor cohort performance, retention, completion, CSAT/NPS, and TAT
• Identify at-risk learners and drive proactive interventions
• Coordinate with instructors and cross-functional teams
• Manage and work with program tools such as LMS, Slack, Zoom, Salesforce, and other platforms
• Ensure smooth execution of learner-facing program operations
• Identify operational gaps and implement improvements to enhance learner experience

What We're Looking For

• Bachelor's degree

• 3- 8 years of experience in:

• Customer Success

• Program Operations

• EdTech

• Online Education

• Strong communication and interpersonal skills

• Strong problem-solving and stakeholder management abilities

• Ability to manage multiple priorities in a fast-paced environment

• Experience working with global/US learners is a plus

• Experience with Data & AI programs is an added advantage

HR Contact

Binoy Raphael
Email: [email protected]