Associate Program Manager, Veterans Services

Overview

SRO Housing Corporation is seeking a dynamic and dedicated Associate Program Manager, Veterans Services, to join our team and lead initiatives that support veterans' transition, employment, and community engagement. This role offers an exciting opportunity to manage programs that make a meaningful difference in the lives of veterans. The ideal candidate will bring a passion for service, strong organizational skills, and experience in program management or program development. You will collaborate with various stakeholders to develop, implement, and oversee programs that enhance veteran support services while fostering a positive and inclusive environment.

Responsibilities

• Develop, coordinate, and manage veteran-focused programs that align with organizational goals and community needs.
• Supervise staff involved in veterans services, providing guidance, training, and performance evaluations to ensure high-quality program delivery.
• Serve as a consultant and resource to Case Managers, providing guidance, support, and technical assistance on day-to-day case management matters, complex client needs, service coordination, documentation, and program compliance.
• Serve as the Client Relations Specialist for Veteran Services Programs, addressing and resolving client complaints, concerns, and grievances in a timely and professional manner while promoting effective communication, client satisfaction, and compliance with program policies and procedures.
• Provide oversight and strategic management of all 219 units within the Veterans Services Program, actively monitoring vacancies, referrals, lease-ups, and move-ins to achieve and maintain a minimum 90% utilization/occupancy rate.
• Collaborate with community organizations to expand resources and opportunities for veterans.
• Lead team meetings, facilitate communication among staff members, and promote a collaborative team environment focused on continuous improvement.
• Monitor program outcomes through data analysis and feedback collection to optimize service delivery and achieve strategic objectives.
• Support outreach efforts by writing compelling communications and engaging with veteran communities through various channels.

Qualifications

• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and case management software.
• Demonstrated personnel management skills with experience supervising staff or team leadership role.
• Background in program development related to veteran services, or community outreach programs.
• Excellent writing skills for creating reports, proposals, and communication materials tailored to diverse audiences.

Education: A Bachelor’s Degree is preferred in a Behavioral Health Care area, such as Social Work, Human Services, Psychology, Sociology, Gerontology, Anthropology, Public Health, etc. and preferably one to two years social service experience in a nonprofit environment. Prefer specific training/ experience working with homeless persons and/or veterans who may have co-occurring conditions such as mental illness, HIV/AIDS, substance addiction, physical health conditions, etc.

Join us in making a lasting impact by supporting our veterans through innovative programs that foster growth, learning, and community connection!

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person