Associate Property Manager

The Associate Property Manager (APM) functions as an apprenticeship to a Property Manager, pairing hands-on operational responsibility with structured mentorship from experienced Property Managers. APMs support property care, inspections, and operational coordination, while learning the full scope of portfolio management, revenue strategy, and homeowner relationship management.

Core Responsibilities

1. Portfolio Support & Property Readiness

• Support day-to-day operations of property management
• Conduct routine and pre-arrival property inspections; identify areas for property improvement; document findings and follow up
• Coordinate with housekeeping and maintenance to ensure homes meet brand and quality standards
• Perform light home maintenance as needed
• Assist with turnover readiness, punch lists, and preventative maintenance
• Monitor property condition trends and escalate concerns to the Property Manager
• Maintain accurate notes and documentation in CRM and property management systems

2. Operational Coordination

• Submit and track work orders; ensure timely completion and quality follow-through
• Partner with appropriate teams as needed on portfolio needs
• Support new property onboarding as needed
• Assist with compliance items as needed

4. Development & Training

• Participate in structured training programs focused on:

• Homeowner relationship management

• Guest experience standards

• Revenue optimization fundamentals

• Operational excellence and leadership skills

• Shadow senior Property Managers to learn full portfolio ownership and decision-making

6. Team Support

• Provide cross-coverage support during high volume periods
• Assist with special projects and process improvements
• Contribute to a collaborative, service-oriented team culture
• Other duties as assigned

Qualifications

Education & Experience

• High school diploma or equivalent required; bachelor’s degree preferred
• 1–2 years of experience in hospitality, property management, customer service, or related field preferred
• Demonstrated interest in a long-term career in property or portfolio management

Skills & Competencies

• Strong interpersonal and communication skills
• High attention to detail and follow-through
• Organized, adaptable, and comfortable in a fast-paced environment
• Tech-savvy with ability to learn property management systems and mobile tools
• Professional judgment and emotional intelligence when interacting with owners, guests, and co-workers

Physical Requirements & Work Environment

• Ability to conduct property inspections requiring walking, climbing stairs, and physical assessment
• Valid driver’s license and reliable transportation and ability to conduct in-market property visits regularly.
• Available for evening/weekend inspections, calls, or property emergencies
• Primarily market-based role with combination of office and field work.