Associate - Relationship Management

Job Summary

The Associate - Relationship Management, Sales and Marketing is responsible for supporting the cultivation and maintenance of strong, positive relationships with existing clients and customers. This role focuses on enhancing customer satisfaction, fostering loyalty, and identifying opportunities for account growth, thereby contributing to both sales retention and marketing advocacy. The Associate will act as a key point of contact, ensuring a customer-centric approach in all interactions and effectively bridging the needs of clients with the capabilities of the sales and marketing teams.

Key Responsibilities

• Serve as a primary point of contact for assigned clients, building rapport and trust through regular communication (e.g., calls, emails, check-ins).

• Address client inquiries, provide information about products/services, and assist in resolving basic issues or escalating complex matters to appropriate teams.

• Proactively check in with clients to gauge satisfaction and identify potential concerns.

• Identify potential upsell and cross-sell opportunities within existing accounts based on client needs and product knowledge.

• Support the renewal process for client contracts, ensuring timely communication and addressing any client requirements.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.

• Proven experience in a customer-facing role, sales support, or account coordination.

• Proficiency in CRM software (e.g., Salesforce, HubSpot) and Google Workspace (Google Doc, Google Sheet, Google Slides).

• Strong communication and interpersonal skills.

Skills & Abilities

• Exceptional ability to build rapport, establish trust, and maintain strong, positive relationships with diverse clients.

• Excellent written and verbal communication skills, including active listening, clear articulation, and professional email etiquette.

• Proactive approach to identifying client needs, addressing concerns, and assisting in the resolution of issues.

• Genuine commitment to understanding and meeting customer needs, with a focus on delivering exceptional service.

• Strong ability to manage multiple tasks, prioritize effectively, and maintain meticulous records and follow-through.

Expected Minimum Years of Experience

Not Needed