Associate - Sales & Onboarding

Job Summary

As a Sales Onboarding Supervisor at Moove, your role is pivotal in driving the success of our customer acquisition and engagement processes. You will lead a team of sales and onboarding specialists, guiding and motivating them to achieve sales targets and ensure smooth customer transitions onto our platform. Your responsibilities include overseeing the end-to-end onboarding experience, optimising sales strategies, training new team members, and collaborating with cross-functional departments to enhance customer satisfaction. Your leadership will play a critical role in shaping our customer growth journey and contributing to the overall success of Moove.

What You ll be Doing

• Deliver best in class , in-person support to our drivers the customer acquisition and onboarding stages of their lifecycle
• Walk drivers through onboarding process and all of the tools to be successful
• Promote the Moove brand, mission and values to our driver customers
• Help brand the Moove name and get drivers excited
• Stay on top of Moove policies and procedures
• Register new drivers, and review accurate drivers information while ensuring compliance with Moove standards.
• Accurately describe Moove s product features and benefits to drivers.
• Ensure all onboarded drivers are transferred to the Moove Fleet account.
• Resolve driver related issues before onboarding them to the platform
• Work with the City Fleet Manager in building harmonious relations between drivers.
• Build driver funnel dashboard for new driver acquisition across various channels
• Manage driver referral and incentive schemes.
• Manage driver agency relationships to ensure they meet company KPIs.
• Select best in class partners to work with for technical testing and training as required and for driver acquisition
• Manage the driver funnel keeping churn to a minimum and conversion high

What You will need for this position

• A Bachelor s degree in any field such as sales, marketing, operations or any related fields.
• A minimum of 4 years of experience in operations, supply chain, logistics or marketplace experience in the mobility or tech industry.
• Excellent communication skills.
• Excellent interpersonal and presentation skills, with the ability to communicate effectively (written and oral) with others at all levels of the organisation and externally.
• Must be customer service-centric.
• Must possess basic administration skills.
• Ability to work independently, with little or no supervision.
• Ability to work in a fast-paced environment.

Key Metrics

• Sign up of X number of drivers daily with security deposit
• 75% conversion from lead generation to conversion with security deposit
• First trip to first month trip target to be mapped to performance matrix
• Executive to Driver Partner knowledge transfer about Moove products to be monitored and evaluated basis DP first few weeks of performance
• New channels for driver sourcing
• Building a strong driver funnel to refill leakage / churn
• Driver Incentive structure - tier basis
• Team player to motivate and driver Moove success

Who youll Be Working with

Directly reporting to our City Fleet Manager, and closely working with our Operations Team.

About the team

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.