Associate/ Senior Associate-Operations

 Respond to customer inquiries and resolve issues through chat, email, and phone channels.  Provide accurate information about Visit Health's services, appointments, and policies.  Coordinate with relevant stakeholders in accomplishing appointment scheduling, personal information updation, and seamless platform navigation.  Address and resolve customer concerns, complaints, and technical issues with empathy and efficiency.  Escalate complex issues to the appropriate department or supervisor for resolution.  Collaborate with team members to ensure a seamless and positive customer support experience.  Stay updated on Visit Health's services and industry trends to better assist customers.  Strive to meet and exceed customer service targets and performance metrics. Must Haves  Fluent in both Kannada, English and Hindi, with excellent written and verbal communication skills in both languages.  Previous customer service or support experience of 1-3 years (preferably in the Banking/Healthcare/Telecom/Service industries).  Strong problem-solving skills and the ability to remain calm and patient under pressure.  Effective multitasking abilities, with the capacity to manage multiple customer inquiries simultaneously.  Basic computer proficiency and familiarity with customer support software/tools.  Exceptional interpersonal skills and a commitment to delivering exceptional customer service.  Willingness to work in an office-based setting in Noida on extremely urgent basis.  Graduate in any discipline OR 2nd/3rd year Undergraduate Student available to commit themselves full-time.

Pay: $30,000.00 - $38,000.00 per month

Work Location: In person