Associate Services Specialist

Associate Services Specialist

Join our team and help create an exceptional experience for our associates from onboarding to offboarding.

We're seeking a customer-focused Associate Services Specialist with experience in workforce management, MSP/VMS environments, and associate support. In this role, you'll serve as a key point of contact for associates, ensuring a seamless experience while supporting workforce operations and meeting client expectations.

Key Responsibilities

Customer Service

• Provide exceptional customer service to all Associates via phone and email.
• Conduct welcome calls to introduce onboarding processes and perform assignment check-ins.
• Partner with Associates to ensure a smooth and successful onboarding experience.
• Manage email communications and Dynamics 365 tickets to ensure timely resolution of inquiries.

Maintain VMS Records

• Enter and maintain requisition and associate data in Vendor Management Systems (VMS).
• Monitor timesheet and expense submissions, following up with Associates and hiring managers as needed.
• Review and distribute payroll, timesheet, and expense reports.
• Support Program Teams in delivering on client expectations and requirements.

Offboarding

• Coordinate Associate offboarding at the end of assignments in accordance with client requirements and compliance guidelines.

Other Projects

• Support special projects and operational initiatives as assigned.
• Contribute to continuous process improvements and team objectives.

Qualifications

• Bachelor's degree in Business, Human Resources, Psychology, or a related field, or equivalent experience.
• 3-5 years of experience in workforce management, MSP, staffing, or contingent workforce programs.
• Experience with MSP and/or VMS platforms.
• Strong proficiency in Microsoft Office Suite, particularly Excel.
• Knowledge of HR policies, worker classifications, and co-employment considerations.

What We're Looking For

• Excellent customer service and communication skills.
• Strong attention to detail and organizational abilities.
• Critical thinking and problem-solving capabilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional client-facing presence and collaborative team mindset.

Apply today and help deliver outstanding experiences for both associates and clients.