Associate Settlement Operations

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.

Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.

Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.

Join our Settlement Operations team and help ensure the accurate and timely processing of financial transactions that support customers worldwide. We are seeking a detail-oriented professional who excels at problem-solving, reconciliation, and delivering high-quality operational results in a fast-paced environment.

Role Responsibilities

As an Associate, Settlement Operations, you will perform operational settlement activities in accordance with established procedures and service level expectations. Responsible for accurate transaction processing, reconciliations, exception resolution, and customer support while maintaining compliance with operational controls and documentation standards.

Key responsibilities include:

• Execute cash applications, funding activities, and settlement transactions accurately and within established service level agreements.
• Perform daily sub-ledger reconciliations and investigate discrepancies to ensure the completeness and accuracy of financial records.
• Research, analyze, and resolve settlement exceptions, transaction variances, and operational discrepancies in a timely manner.
• Support internal and external customers by addressing inquiries, investigating issues, and providing effective resolutions within defined timelines.
• Maintain complete and accurate supporting documentation for all financial transactions in accordance with audit, compliance, and record retention requirements.
• Identify root causes of operational issues and provide recommendations to improve processes, controls, efficiency, and customer experience.
• Collaborate with business partners, operational teams, and stakeholders to address settlement-related issues and support business objectives.
• Ensure compliance with company policies, operational procedures, risk controls, and regulatory requirements.
• Contribute to process improvement initiatives and support automation, standardization, and continuous improvement efforts within the operation.

Basic qualifications:

• Bachelor’s degree in accounting, Finance, Business Administration, Economics, or a related field, or equivalent work experience.
• Strong analytical and problem-solving skills with the ability to investigate and resolve transaction discrepancies.
• Proficiency in Microsoft Excel and other business applications used for transaction processing and analysis.
• Strong attention to detail and ability to manage multiple priorities in a deadline-driven environment.
• Effective verbal and written communication skills with a customer-focused mindset.

Preferred qualifications:

• Experience supporting payments, money transfers, banking, financial services, or fintech operations.
• Knowledge of reconciliation processes, account balancing, and settlement controls.
• Familiarity with audit, compliance, risk management, and operational control environments.
• Experience identifying process improvement opportunities and participating in continuous improvement initiatives.
• Ability to work independently while collaborating effectively within a team environment.