Associate SME - Collaboration ( MG2 )

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Education Qualification :
Any Graduate

Skills :
Primary -> Behavioral | Good Communication and Aptitude | 3 - Experienced
Primary -> Technology | Messaging (Exchange OnPrem) | 2 - Knowledgeable
Primary -> Technology | M365 Full Suite (Exchange Online, Teams) | 3 - Experienced

Skills :
Secondary -> Behavioral | Good Communication and Aptitude | 3 - Experienced
Secondary -> Technology | Azure AD | 1 - Aware
Secondary -> Technology | Email Security | 1 - Aware

Certification :
Technology | IT Certifications|Microsoft Certification|Messaging Administrator Associate - MS-203

Responsibilities
Messaging Subject Matter Expert’s primary responsibility is to provide support to an organization’s messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on the Exchange Servers/Exchange Online/any other messaging infrastructure, periodic maintenance, installing patches, and supporting L1/L2 teams. This role also includes the bigger Unified Communication and Collaboration (UCC) portfolio including administration of Teams, OneDrive, BOX, SharePoint, Yammer etc.,

1.Manage, Proactive monitoring, Administer, Troubleshoot, and provide L1/L2 support for email infrastructure. (M365 / OnPrem)
2.Plan and execute upgrades, projects defined by customers.
3.Address the tickets escalated from L1/L2 team
4.Document the architecture and participate along with architects to define the DR, failovers etc
5.Manage and lead team of L1/L2

Technical Skills

1.Messaging

• Complete hands-on experience on installing and managing Microsoft 365
• Administration of Office 365 and Exchange OnPrem
• Managing of Exchange Load Balancers (NLB, WNLB, Clustering)
• Managing of email gateways (EOP, IronPort, ProofPoint, Mimecast)
• Understanding of SPF, DKIM, DAG, Patch management, mail flow, message tracking

2.Unified Communication and Collaboration

• In-depth knowledge of various UCC services; for e.g., Teams, OneDrive, SharePoint etc.,
• In-depth hands-on experience on Microsoft 365

3.LDAP

• Active Directory and Azure Active Directory user administration (Tenant administration, Forest and Domains, Users, Groups, DHCP, DNS, Group Policy etc.)
• Directory Sync from AD to AAD
• Authentication protocols

4.End-User

• Outlook 2016/2019/M365/Mobile clients
• Teams, desktop/mobile clients
• OneDrive/BOX desktop sync
• Offline and Online archive management

5.PowerShell

• PowerShell scripting knowledge

Location

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IND-KA-Bengaluru-BTPCitrine-ML

Created On

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12-Aug-2026