Associate SME - Digital Experience (DX1)

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Education Qualification :
Any Graduate (Engineering / Science)

Skills :
Primary -> Technology | Systrack | 2 - Knowledgeable
Primary -> Technology | Nexthink | 3 - Experienced

Certification :
Technology | Certified Nexthink Administrator

Nexthink:

Installation and Configuration:

Install and configure Nexthink collectors on end-user devices, servers, and other relevant endpoints.
Set up data connectors and integrations to capture data from different sources.
End-User Experience Monitoring:

Monitor end-user interactions, application performance, and responsiveness.
Analyze digital experience data to identify usability issues and improve user satisfaction.
Troubleshooting and Issue Resolution:

Use Nexthink data to diagnose and troubleshoot end-user reported issues, application crashes, and performance problems.
Investigate root causes of incidents and implement solutions.
Data Analysis and Insights:

Analyze Nexthink data to identify trends, patterns, and potential areas for optimization.
Provide actionable insights to improve digital experiences and overall system performance.
Alerting and Notification:

Set up alerting rules to detect abnormal behavior, performance degradation, or application failures.
Configure notifications to inform IT teams and trigger timely responses.
Security and Compliance Monitoring:

Use Nexthink to monitor for security vulnerabilities, policy violations, and compliance issues.
Collaborate with security teams to enhance overall cybersecurity posture.
Performance Optimization:

Utilize Nexthink insights to optimize application performance, reduce latency, and enhance user satisfaction.
Provide recommendations for addressing performance bottlenecks and improving response times.
Customization and Reporting:

Develop custom dashboards, reports, and visualizations to present digital experience and performance data.
Generate regular and ad-hoc reports for IT teams and stakeholders.
Integration with IT Ecosystem:

Integrate Nexthink with other IT monitoring tools, service management platforms, and automation frameworks.
Change Management:

Follow change management procedures when implementing configuration changes and updates related to Nexthink.

Location

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IND-KA-Bengaluru-Ecospace1B-ML

Created On

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14-Aug-2026