Associate Solutions Architect

Who you are

• 1-2+ years of experience engaging with customers in pre-sales, consulting, or similar roles, guiding them through solution design and evaluation
• Experience or an eagerness to understand the end-to-end software development lifecycle, including modern DevSecOps practices and continuous integration and continuous deployment workflows
• Practical knowledge of cloud computing concepts and related technologies, with the ability to discuss deployment, security, and operations options with technical teams
• Ability to lead technical evaluations such as proofs of concept or proofs of value, contribute to tenders or audits, and design and run workshops or value stream assessments
• Clear technical communication and presentation skills, with the ability to adapt messages for practitioners through to senior business and technical decision makers
• Skill in building trusted relationships, listening with empathy, and acting as a customer advocate to internal teams such as Product, Engineering, Sales, and Marketing
• Motivation to continuously develop professionally, including learning new technologies, deepening GitLab platform expertise, and applying transferable experience from related fields
• German OR French language fluency - desirable

What the job involves

• As an Associate Solutions Architect for GitLab's SMB EMEA Sales team, you'll be a trusted advisor to GitLab prospects and customers, helping them understand how GitLab's DevSecOps platform addresses both technical requirements and business objectives across the entire software development lifecycle
• You'll guide organizations through their digital transformation journeys, from planning through monitoring, using your technical expertise, understanding of cloud and modern software development practices, and strong customer empathy
• Reporting to a regional Solutions Architect manager and partnering closely with Account Executives and cross-functional teams, you'll own technical evaluations (including proof of value initiatives and workshops), shape solution architectures, and serve as the voice of the customer back to Product Management
• You'll focus on driving successful platform adoption, influencing revenue growth through solution selling, and building long-term, trust-based relationships that showcase GitLab's differentiated position in an AI-driven DevSecOps landscape
• You help drive value and change with software development for one of the fastest-growing platforms. By applying solution selling and architecture experience from planning to monitoring, you also support and enable the successful adoption of the GitLab platform by our SMB EMEA Customers. You work collaboratively with Sales, Customer Success, Engineering, Product Management, and Marketing organizations to realize customer value. Key milestones include:
• In the first 30 days, successful completion of the Solutions Architect Onboarding plan
• Within two months, collaborate closely with your peers to gain comprehensive knowledge of the GitLab platform, DevOps practices, and associated technologies and learn through shadowing our value selling approach
• Within three months you start to engage with customers, both onsite and remote, in a technical consultancy and advisor role during the pre-sales process while providing technical assistance and solution guidance
• In partnership with the sales team, you formulate and execute a sales strategy to exceed revenue targets through the adoption of GitLab
• With comprehensive knowledge of the GitLab platform and associated technologies, you educate SMB customers on the value proposition of GitLab while participating in discussions throughout the organization to ensure successful GitLab deployment
• You guide technical evaluations via POC/POV ownership, RFP/audit support, and workshop design
• You build relationships with people within customer environments to enable them to be GitLab advocates
• Serve as the customer advocate to other GitLab teams, including Product Development, Sales, and Marketing
• Continuously improve your professional skills with a focus on personal mastery and team learning through activities such as training, reading, and seeking mentorship from others
• Maintain specialty competency in one or more technologies related to GitLab's market focus through activities such as training, certification, and creation of working examples for reuse internally and by customers and partners

Benefits

• We offer benefits to manage your health, wealth, and well-being regardless of location
• Flexibility in schedule to be there for life’s important moments
• Equity compensation & Employee Stock Purchase Plan offered
• Generous Paid Time Off