Associate Store Manager

BIRKENSTOCK – ASSOCIATE STORE MANAGER (Orlando Vineland Outlet, FL)

Salary: $60,000–$65,000 per year + Quarterly Bonus

JOB OBJECTIVE

Support the Store Manager in all tasks necessary for the efficient operation of the store. Deliver exceptional customer service and create memorable shopping experiences for every Brand Fan while driving sales performance, developing associates, and maintaining the company's standards of quality and professionalism. Lead by example and foster a customer-first culture focused on building lasting relationships, exceeding sales goals, and ensuring operational excellence.

STATUS

Reports directly to the Store Manager and works closely with the Director of Retail. Represents an integral part of the store team and, through their participation, creates a healthy and pleasant atmosphere in which employees are motivated to achieve company goals, deliver outstanding customer service, and surpass their personal sales goals.

KEY JOB FUNCTIONS

• Support the Store Manager in the supervision, coaching, and development of Sales Associates and all other employees essential to the efficient operation of the store.
• Maximize personal and store sales by providing the highest level of customer satisfaction and delivering exceptional Brand Fan experiences.
• Lead by example on the sales floor, demonstrating strong selling skills, product knowledge, and customer engagement.
• Foster a customer-first culture that encourages associates to build meaningful relationships with Brand Fans.
• Ensure that all employees comply with company policies, practices, and procedures.

JOB DUTIES

• Support the Store Manager in ensuring the store operates within its predetermined budget (i.e., salary, inventory, expenses, etc.).
• Lead by example by consistently delivering exceptional customer service and creating memorable shopping experiences for every Brand Fan.
• Maintain a strong and active presence on the sales floor, engaging with Brand Fans, supporting associates, and driving sales during peak business hours.
• Coach and develop associates on customer engagement, product knowledge, selling techniques, and building long-term relationships with Brand Fans.
• Inspire and motivate the team to exceed customer service expectations while achieving individual and store sales goals.
• Monitor and drive key performance indicators (KPIs), including conversion, average transaction value (ATV), units per transaction (UPT), and overall sales performance.
• Proactively address customer concerns and resolve issues professionally to ensure a positive shopping experience.
• Identify opportunities to improve customer service, increase conversion, and maximize sales through effective floor leadership and real-time coaching.
• Adhere to and enforce loss prevention and security policies, credit policies, and procedures, including credit card approvals, employee purchases, deposit logs, returns, and exchange policies.
• Ensure that all merchandise is properly ticketed and attractively displayed.
• Designate and coach RCS (responsible for section) to assure proper merchandising and ticketing in all areas of the store.
• Communicate stock replenishment needs to the Store Manager.
• Assist in training Sales Associates in product knowledge, visual presentation, sales techniques, customer service, and administration.
• Support the Store Manager in all essential duties necessary for the efficient operation of the store.
• Enforce and comply with all store/company policies and procedures.

QUALIFICATIONS (MINIMUM QUALIFICATIONS REQUIRED TO PERFORM TASKS)

• Must be 18 years or older.
• Previous management experience in a high-volume retail environment required; footwear retail experience preferred.
• Minimum of 2 years of experience in an Assistant Manager or leadership role.
• Proven track record of delivering exceptional customer service in a high-volume retail environment.
• Strong customer-focused leadership skills with the ability to coach, motivate, and develop high-performing sales teams.
• Ability to build lasting customer relationships while driving sales performance and brand loyalty.
• Strong understanding of retail KPIs, including conversion, ATV, UPT, and sales productivity.
• Strong leadership skills and ability to motivate people to achieve sales objectives.
• Excellent verbal and written communication skills.
• Excellent problem-solving and conflict-resolution skills.
• Service-oriented and results-driven.
• Fashion-oriented with a passion for footwear and customer experience.
• Willing to work retail hours, including weekends and holidays.
• Physical requirements: Able to bend, climb ladders, lift and move boxes up to 35 lbs.

WHY BIRKENSTOCK

• Competitive pay as well and incentive pay.
• Health benefits and 401(k) available.
• Positive and friendly work environment.
• Opportunity for growth and advancement.
• Generous employee discount.
• It's more than a job. It's a career and a chance to be part of a company that is growing at an incredibly fast pace and the best brand to represent.

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person