Associate Store Manager I MARIKINA

DUTIES & RESPONSIBILITIES:

STORE CLEARING

1. Responsible for the daily opening and closing clearing of the store.  Reports to the Store Operations Manager / Area Manager any irregularities observed in the clearing.

SALES AND CUSTOMER SERVICE

1. Supervises selling operations of the boutique and sees to it that all customers are satisfied and well attended to.
2. Monitor that all merchandise are properly displayed and stocked.
3. Attends to customers when necessary.
4. Attends all types of customer complaints and inquiries.

STOCK REPLENISHMENT / INVENTORY / MERCHANDISE DELIVERY / STOCK TRANSFER

1. Ascertains that needed stocks are requisitioned on time and thoroughly.
2. Closely monitors daily movement of the stocks and replenishment.
3. Ensures proper control on inventory, stockroom, display area.
4. Maintains daily counter counting / checking of stocks before and after store hours.
5. Receives and checks all incoming deliveries.
6. Checks and monitors merchandise transfer.

MERCHANDISE DISPLAY

1. Ascertains that the general look of the store is within the standard of RKJ.
2. Coordinates with the Visual Merchandising Department for further assistance needed in the proper and effective display of merchandise.
3. Ascertains that merchandise are displayed and changed every week according to the standards of RKJ way of displaying the merchandise.

PERSONNEL

1. Plans and prepares staff working schedules and day-offs.  Coordinates with the Personnel Officer on the needed manpower / staff uniform.  Ensures discipline among sales staff as to:

• Wearing of proper prescribed uniform
• Proper grooming
• Courtesy and respect
• General behavior in the store
• Adherence to store policies and procedures
• Customer service

HOUSEKEEPING

1. Ensures that merchandise display is in order and makes every effort to improve display for purposes of better customer servicing / better sales turn-over / better merchandise control.

THEFT AND LOSS SECURITY

1. Trains staff to be alert on shoplifters.  Ensures strict procedures on merchandise releases from stockroom.  Implements strict procedures on merchandise security and fixtures.