associate support consultant

Job Summary

Associate Support Consultant - Onsite, Pune

As an Associate Support Consultant, you'll be the first line of support for our clients - solving issues, answering questions, and ensuring smooth product usage via phone, email, or chat. Your role will involve:

Responsibilities

• Resolving client issues related to product functionality and system setup
• Logging, tracking, and documenting support cases
• Collaborating with product teams to escalate bugs or feedback
• Reproducing client issues and assisting in root cause identification
• Learning continuously through mentorship and knowledge base use

Who You Are

• Bachelors degree in any stream - Technical/Computer Science
• Strong verbal and written communication skills
• Curious, tech-friendly, and eager to learn troubleshooting basics

Bonus If You Have

• 1-3 years of experience in a customer or product support role
• Basic familiarity with cloud, app support, or healthcare software

Working Style

• Standard weekday hours, which would include standard US working hours & night shifts. With occasional after-hours or holiday support when needed
• Work setup - Work from office in a professional office space setup.
• We appreciate your time off! Just a heads-up: during key business times, PTO might be limited to keep things running smoothly

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.