Associate Support Consultant

Interact with customers via Live Calls, Email, and Chat to help troubleshoot and resolve complex billing, account, and payment-related issues.

Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of account setup, billing discrepancies, payment processing, and system functionality issues.

Track and document inbound support requests and ensure proper notation of customer financial inquiries, disputes, or issues.

Document problems and solutions to train lower-level support staff on how to properly address customer billing or account issues.

Benefits

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.

• Quarterly Company-Wide Recharge Days
• Flexible Work Environment (Hybrid)
• Peer-based incentive “Cheer” awards
• Tuition Reimbursement Program

To know more about the benefits and culture at Veradigm, please visit the links mentioned below: -

https://veradigm.com/about-veradigm/careers/benefits/

https://veradigm.com/about-veradigm/careers/culture/

#LI-SL1 #LI-Hybrid

Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

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