Allscripts(India) LLP, ultimately a subsidiary of Altera Digital Health Inc.,[Altera India]
Associate Support Consultant
19 days ago
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Important information
Contract type:
Permanent
Location:
Pune, Maharashtra, India
Work mode:
Onsite
Published on:
5 October 2026
What they need
Job Summary
Interact with customers via Live Calls, Email, and Chat to help troubleshoot and resolve complex billing, account, and payment-related issues.
Responsibilities
- Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of account setup, billing discrepancies, payment processing, and system functionality issues.
- Track and document inbound support requests and ensure proper notation of customer financial inquiries, disputes, or issues.
- Document problems and solutions to train lower-level support staff on how to properly address customer billing or account issues.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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