Associate Support Engineer (12-Month Contract)

Working Day: Mon to Fri

Working Hours: 9am - 6pm

Office Location: Thye Hong Centre (Bukit Merah)

Salary: $2,600 - $3,000

Job Summary:

The candidate will be responsible for troubleshooting Desktop & IT-related issues and providing post-sales Maintenance support services to clients.

Responsibilities:

• Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.
• Perform installations, migrations and troubleshooting on systems.
• Resolve issues that occur outside work hours whenever needed.
• Participate in the service ticket system and task assignment and scheduling processes.
• Adhere to SOPs to carry out duties and escalation of issue to Level 2/3 support.
• Provide in-house helpdesk support via phone/email/remote access support.
• Document troubleshooting and problem resolution steps.
• Participate in providing customer training when required.
• Keep customers informed on the support development and progress.
• Report to assigned Team Lead/Manager during support request.
• Provide reports to facilitate case monitoring/closing, daily/weekly timesheet on activities for operational visibility.
• Other tasks and projects as assigned by Manager or Management.

Requirements:

• Nitec/Diploma in Information Technology.
• Experience working in an IT support role for about 1-2 years.
• Versed in practical troubleshooting and problem analysis techniques with customer support background preferred

Kelly Chong Reg No:R26161160

The Supreme HR Advisory Pte Ltd EA No: 14C7279