Associate Support Engineer

Role & responsibilities

Job Details:-

• Location: Noida

• Salary: 3.6LPA( Post Probation Period )

• Joining Time: Immediate

• Training Duration: 3 Months

• Stipend during Training: 18,000 per month

• Service Agreement: 2 Years, 2,00,000 exit clause

• Residency Criteria: Candidates must be from Noida or nearby areas

• Shift:- 24/7 Rotational Shifts( Night Shift)

• Implement, maintain, and support desktop IT hardware including but not limited to telephones, desktop computers, printers.

• Answer calls from users, creating tickets and resolving issues.

• Remotely Install, upgrade, support and troubleshoot Windows OS and any other authorized desktop applications on Laptops/Desktops.

Roles and Responsibilities

• Handling Basic L1 level queries for the users
• Provide assistance and training to users on information technology systems.
• Diagnose and quickly resolve a wide range of Windows applications issues
• Basic troubleshooting knowledge for internet/LAN and WAN Connectivity issues
• Understanding on Azure.
• When the restoration is beyond the scope of the support escalate the issue/problem to appropriate resolver group using IT Ticketing System
• Install, upgrade, support and troubleshoot for printers & related computer hardware.
• Customize & configure desktop hardware to meet specifications and business standards
• Strong technical written and verbal communication skills (Technical writing and Documentation of Infrastructure)
• Strong organizational skills and ability to multi-task in a small business environment
• Team player must be able to work with people within and outside of the IT department.
• Customer service oriented.
• Must be willing to work in rotation shifts.