Associate Support Engineer (Contract)

About the role

The Associate Support Engineer will play an important role in supporting the adoption and successful implementation of IAS's NIR technology products at end-user laboratory sites. This position requires good analytical thinking, strong communication skills, adaptability, and a willingness to work on-site at customer locations.

Key responsibilities

• Provide on-site support and conduct data collection at customers' laboratories for NIR modelling purposes
• Work closely with the Technical Engineer and Field Sales Engineer to execute project plans and achieve good modelling accuracy
• Engage with customers and end-users to understand their requirements, support data collection activities, and ensure customer satisfaction
• Conduct customer site visits and perform fieldwork as assigned
• Build and maintain good working relationships with customers and end-users
• Prepare regular work schedules, progress updates, and reports for the reporting manager/supervisor, including detailed daily updates during the initial phase of the role
• Perform other related technical or project support duties as assigned

About you

• Willing and able to be stationed at customer sites across Indonesia during the contract period
• Strong sense of responsibility with good communication and interpersonal skills
• Able to work independently as well as collaboratively within a team
• Proficient in both English and Bahasa Indonesia, written and spoken
• Proficient in Microsoft Office applications, particularly Word and Excel
• Immediate availability is highly preferred