Associate System Engineer - L1

Job Descriptions:

• Lead project assessment, design, implementation, and user acceptance testing (UAT).
• Troubleshoot, resolve technical issues, and provide ongoing support and maintenance.
• Perform preventive health checks and manage system configurations with clear documentation.
• Ensure timely delivery of projects and high-quality customer service.
• Handle escalations, report root causes, and drive process improvements.
• Collaborate with team members and coordinate with vendors, ensuring adherence to SLAs.
• Provide after-hours and weekend support when necessary.
• Work on-site and adhere to a rotating 24/7 shift schedule, including morning and nights.

Job Requirements:

• Minimum Advanced Diploma or Degree in Computer Science, Information Technology, or equivalent.

• Minimum 1-2 years supporting HCI (Nutanix, Hyperflex, VSAN), VMware, HyperV, Microsoft AD, Exchange, Office 365, SharePoint, SCCM, Veeam, Commvault, Cohesity.

• Knowledge of Cloud, Linux, Network, SharePoint is an advantage. Strong communication, time management, and problem-solving skills.

• Self-motivated, proactive, customer-focused, and willing to work independently.

• Fluent in English, good attitude, open to learning, and willing to work after hours if needed.

• Must have own transport and valid driving license.