Associate Systems Administrator

Associate Systems Administrator

W2 Contract

Pay Rate: $33 - $36 per hour

Location: Fort Mill, SC - Onsite Role

Job Summary:

As a member of the Local IT team, this position will ensure high standards for system uptime and availability, establishing documentation, standards, best practices, procedures, processes, and guidelines.

Duties and Responsibilities:

• Manage incoming tickets.
• Support ongoing projects as needed.
• Troubleshoot PC, hardware, and software issues, including internet connectivity, operating system, Office 365, and other issues.
• Train users on use and best practices in using their workstations and installed software.
• Keep an inventory of equipment and ensure items are in stock and accounted for.

Requirements and Qualifications:

• Experience in troubleshooting PCs, desktops, tablets, scan guns, and printers.
• Experience with Distribution Center operations.
• Experience with Corporate IT operations and collaboration with local team members.

Preferred Qualifications:

• 2+ years of experience with Ethernet technologies, PC Imaging/Deployment, Microsoft Active Directory, Service Now, Intune System Management, and Microsoft Office 365.
• Experience with the installation, maintenance, security, performance monitoring, performance tuning, and integrity of the operating system.
• Experience with IT processes such as System Management, Inventory Management, Change Management, Configuration Management, and Customer Service.
• Experience in defining and delivering effective methodologies and processes to enable a proactive work environment and deliver structured work that is repeatable for all Tier 1 support individuals or organizations.
• Strong analytical, problem-solving, root cause analysis, and troubleshooting skills.
• Undergraduate degree or equivalent work experience.

Desired Skills and Experience

Systems administration, PC/desktop/tablet/scan gun/printer troubleshooting, hardware and software support, internet connectivity and Ethernet, PC imaging and deployment, Active Directory, ServiceNow ticket management, Microsoft Intune, Office 365, OS installation and maintenance, system security and integrity, performance monitoring and tuning, uptime and availability, equipment inventory management, change and configuration management, IT documentation and standardized support procedures, process improvement, user training and customer service, project support, distribution center and corporate IT operations, team collaboration, analytical problem-solving and root cause analysis, preferably 2+ years of relevant technology experience, undergraduate degree or equivalent experience

Bayside Solutions, Inc. is not able to sponsor any candidates at this time. Additionally, candidates for this position must qualify as a W2 candidate.

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