Associate, Systems

Job Purpose

• Ensures system readiness and continuity to support collections operations.
• Performs day-to-day BAU operations for Collection System including user requests, parameter changes, file uploads, report generation and validation, Dialer and IVR administration, and other system configurations.
• Acts as first-line system support for Collections-related issues.
• Manages user access controls (creation and updating of user profiles), parameters requests (groups, agencies, dunning requests), and allocation requests in Collections Systems.
• Provides on-call or weekend support as required to address system related requests and urgent business needs.

Job Requirements

• Graduate of any 4-year business course preferably in Computer Science, Information Technology or any related courses
• Knowledgeable in data and reporting tools (e.g. Power BI, SQL, SAS, Snowflake)
• With basic knowledge of programming or scripting languages (e.g. Python, R, VBA, or similar)
• Background in Collections System Support or similar operational systems; also with Dialer and IVR platforms
• With relevant experience in coordinating with IT, Business, and third-party vendors as well as sufficient understanding in automation, optimization, and system-driven processes
• Execution of UAT document and post implementation monitoring of systems
• Experience in coordinating project updates and timeline in an agile manner
• Strong analytical and problem-solving skills
• Ability to work with minimal supervision, including off-hours support when required