Associate Technical Consultant

Job Family / Department: Consultant / Technical
Reporting: Manager, Technical Services

Functions / Responsibilities:

Solution Design

• Understand client business requirements and design tailored solutions that meet objectives.
• Client engagement: Present and demonstrate systems products and services to clients. Participate in meetings, workshops, and executive briefings to articulate the value of the solutions
• Develop solutions & managed services framework and enablement.
• Manage and perform solution evaluations, demonstrations, and Proofs-of-Concept (POC) to support sales opportunities.
• Conduct proof-of-concept (PoC) and proof-of-value (PoV) trials for potential customers. Coordinate the transition between pre-sales and implementation teams after a sale is closed.

Pre-Sales Solutions & Managed Services Deliverables

• Prepare and present solution & Managed Services proposals,
• Conduct solution demonstrations and presentations to stakeholders; including solution architecture, integration plans, and service deliverables.
• As Solutions leadership during requirements discovery & solution development, and bridge with implementation teams to ensure the solutions are met.
• Perform a Solutions and Managed Services review with customer to support ongoing service improvements.

Service Innovation & Development

• Design and formulate new services and enhance existing offerings
• Collaborate with operations/solution teams to develop processes supporting new offerings.
• Support team objectives by delivering related tasks and contributing to overall success.

Collaboration

• Work closely with sales, product, and delivery teams to strategize on client accounts and ensure technical and business goals are aligned.

Requirement

• Minimum a Diploma in IT / Computer Science or equivalent
• Minimum 7 years of professional experience, including at least 4 years in pre-sales with comprehensive technical expertise.
• Proficient in English and Mandarin (spoken); strong written English, with written Mandarin as a plus.