ASSOCIATE TECHNICAL (NETWORK SECURITY)

Job Description:

We are seeking an experienced ServiceNow Developer to join our dynamic IT team. The ideal candidate will be responsible for designing, developing, and implementing solutions within the ServiceNow platform across various modules. The role demands a deep understanding of ITSM, ITOM, CSM, GRC, HR, and Custom Application Development within ServiceNow.

Key Responsibilities:

• Develop, configure, and improve core and custom applications in ServiceNow.

• Work across various ServiceNow modules like IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), Integrated Risk Management (IRM), HR Service Delivery, and others.

• Collaborate with stakeholders to define system requirements and customize the platform accordingly.

• Create and customize ServiceNow workflows and forms for an enhanced user experience.

• Ensure the implementation of best practices within the ServiceNow platform.

• Provide technical support and guidance on ServiceNow capabilities.

• Integrate ServiceNow with other third-party tools and software.

• Conduct regular system audits to ensure optimal performance.

• Prepare and maintain documentation on processes, policies, and application configuration.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.

• Proven experience as a ServiceNow Developer with a strong understanding of the ServiceNow platform.

• Familiarity with ServiceNow modules such as ITSM, ITOM, HR Service Delivery, and Custom Application Development.

• Excellent knowledge of JavaScript, HTML, CSS, and other relevant web technologies.

• Experience with REST and SOAP web services.

• Strong problem-solving and analytical skills.

• Excellent communication and teamwork abilities.

Preferred Skills:

• ServiceNow Certified Application Developer, ServiceNow Certified System Administrator or any module Implementation certification .

• Experience with Agile and Scrum methodologies.

• Knowledge of ITIL processes