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Associate Technical Services Engineer (Cloud)

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Onsite

Associate Technical Services Engineer (Cloud)

MongoDB

Associate Technical Services Engineer (Cloud)

Skills

RubyNodePHPPythonGolangProduct ManagementJavaC#Javascript

12 days ago

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Important information


Contract type:

Permanent

Location:

Dublin, Ireland

Work mode:

Onsite

Published on:

8 October 2026

What they need


  • MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems
  • Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure
  • This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems)
  • Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB
  • We are looking to speak to candidates who are based in Dublin for our hybrid working model
  • Due to the 24/7 nature of our support organization, certain events throughout the year will require volunteering for coverage outside one’s normal work days or work hours (i.e. regional offsites, regional holidays, etc)
  • These are typically announced weeks in advance with a sign-up system that considers equitability
  • You’ll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between
  • You’ll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be
  • You’ll be an advocate for customers’ needs - interfacing with our product management and development teams on their behalf
  • And you’ll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics- Distributed systems
  • Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help
  • Genuine desire to help people
  • Excellent communication skills, both written and verbal
  • Desire and ability to rapidly learn a wide variety of new technical skills
  • Systems administration
  • Application Architecture
  • 2- 3 years of specific engineering experience in technical engineering
  • Performance tuning and benchmarking
  • Ability to think on your feet, remain calm under pressure and solve problems in real-time
  • If you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, Google Cloud Platform)
  • Data architecture and design
  • It’s crucial for every candidate that they can check off all of these boxes
  • Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
  • Extra bonus points if you have experience in one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl
  • Network Administration
  • We consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted
  • Database architecture and administration
  • The ideal candidates should have strong technical experience in one (or more) of the following areas:

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