Associate Trainer

Swak BPO Corp. is one of the fastest-growing BPO companies in the Clark Freeport Zone. We are committed to delivering outstanding service to our clients through professionalism, energy, and enthusiasm. Our workplace fosters a culture of teamwork, stability, and dedication. As we continue to grow, we are looking for an Associate Trainer to join our dynamic team.

Job Responsibilities:

• Create and maintain training materials, job aids, and learning resources
• Maintain accurate training records and documentation
• Facilitate 7-day training classes and simulation-based training sessions
• Provide guidance and support to trainees by answering questions and addressing concerns
• Enforce the company's policies, procedures, and code of conduct
• Evaluate trainee performance and ensure readiness for deployment to the production floor
• Maintain a professional appearance, attitude, and work ethic at all times
• Collaborate with team members and assist with special projects as assigned
• Continuously identify opportunities to improve training processes and participant engagement

Job Requirements:

• Proven teaching, training, coaching, or facilitation skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Experience using SharePoint or similar document management platforms
• Excellent verbal and written English communication skills
• Strong interpersonal, organizational, and problem-solving abilities
• Ability to engage diverse learners and adapt training methods to meet varying needs
• Detail-oriented with the ability to maintain accurate records and documentation
• Ability to work independently and as part of a team

Why work with Swak BPO Corp.?

• Opportunity to work with international teams and companies
• Opportunity in promotions and salary increases
• A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost
• Free meals prepared and provided by the company to promote a healthy lifestyle
• Free shuttle services provided around Angeles City and nearby areas
• A recreational facility that provides comfort and entertainment for employees to unwind
• This is going to be on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga.