Associate Trainer - Digital Brand Services

Associate Trainer - Digital Brand Services, Global Readiness Team

Wilmington, DE

Hybrid Work Model

Monday-Friday, 8am-5pm

Overview

The Digital Brand Services (DBS) Global Readiness Team is currently seeking an Associate Trainer for our Service area. We are looking for an individual with a passion for teaching others, and someone who can thrive in our fast-paced environment. This individual’s primary responsibilities will include creation, delivery and maintenance of our Service Training programs.

Accountabilities & Responsibilities

• Maintain expert-level knowledge in Service processes
• Full accountability and maintenance of the Service training programs
• Facilitate Service training to both new and existing team members
• Track and report upon training results at both the course and individual levels
• Create, deliver and evaluate new curriculum, as well as maintain existing curriculum
• Work closely with Quality and Leadership groups to evaluate training efficacy and identify future training opportunities

Required Qualifications and/or Experience:

• Ability to facilitate live training sessions both virtually and in-person
• Capability to translate complex processes or information into actionable and understandable concepts at varying levels of the business
• Strong proficiency in Microsoft Office, including advanced Excel skills (e.g. pivot tables and VLOOKUP functionality)

Key Behaviors and/or Competencies:

• Impeccable attention to detail
• Strong communication skills with the capability to command a room – virtual or in person
• Capable of creating an environment conducive to learning where individuals can learn and fail safely
• Innovator, looking for opportunities to improve training program and processes

Preferred Experience

• Content creation across various media
• Documentation creation/management
• Experience coaching and/or delivering performance feedback

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