Associate/Senior Associate-Escalation

Roles & Responsibilities

· Respond to customer inquiries and resolve issues through chat, email, and phone channels.

• Provide accurate information about Visit Health's services, appointments, and policies.
• Coordinate with relevant stakeholders in accomplishing appointment scheduling, personal information updation, and seamless platform navigation.
• Address and resolve customer concerns, complaints, and technical issues with empathy and efficiency.
• Escalate complex issues to the appropriate department or supervisor for resolution.
• Collaborate with team members to ensure a seamless and positive customer support experience.
• Stay updated on Visit Health's services and industry trends to better assist customers.

· Strive to meet and exceed customer service targets and performance metrics.

Must Haves

• Fluent in both English and Hindi, with excellent written and verbal communication skills in both languages (knowledge of Kannada would be an added advantage).
• Previous customer service or support experience of 1-3 years (preferably in the Banking/Healthcare/Telecom/Service industries).
• Strong problem-solving skills and the ability to remain calm and patient under pressure.
• Effective multitasking abilities, with the capacity to manage multiple customer inquiries simultaneously.
• Basic computer proficiency and familiarity with customer support software/tools.
• Exceptional interpersonal skills and a commitment to delivering exceptional customer service.
• Willingness to work in an office-based setting in Noida on extremely urgent basis.
• Graduate in any discipline OR 2nd/3rd year Undergraduate Student available to commit themselves full-time.

Pay: ₹350,000.00 - ₹450,000.00 per year

Work Location: In person