Association Manager

You'll be the person our association clients call first.

The Association Specialists (TAS) manage not-for-profit associations: their governance, their members, their boards and their day-to-day operations. We've built our reputation on doing that properly, and our clients stay with us because of it.

We're looking for an Association Manager to take ownership of a portfolio of association clients. This is a senior, client-facing role. You're not supporting someone else's relationship. You hold it.

What you'll be doing

• Acting as the primary relationship holder for your portfolio, and building a genuine working relationship with each association president and board
• Running monthly planning meetings with each client to agree the plan of work
• Preparing and issuing board and committee agendas, papers and minutes to a clear schedule
• Delivering monthly management reporting across your clients
• Keeping budgets transparent by raising overruns early and working through the options collaboratively
• Briefing and supporting the Association Client Services Coordinator who works across your portfolio
• Looking for ways to sharpen how we work, not just keep it ticking over

What you'll bring

• Solid client or account management experience, ideally juggling several accounts at once
• Excellent written and verbal communication. You can write a board paper and a difficult email equally well
• Strong organisational skills and real attention to detail, particularly across reporting and governance
• Confidence in front of senior stakeholders
• A proactive approach: you raise things early and turn up with options
• Comfort with Microsoft Office, project management tools like Asana, and time tracking

Helpful, but not essential:

• Not-for-profit or association sector experience
• Familiarity with boards, committees and AGMs
• Harvest or a similar time and billing tool
• Membership management systems or CRM platforms
• Event or conference coordination

What we offer

• Hybrid working from our St Leonards office, 5 days a week onsite, 3 days after onboarding
• Full-time, 35 hours per week
• A genuinely varied portfolio: several associations, several sectors, no two weeks the same
• Established systems, documented processes, and a Coordinator supporting your portfolio
• A team that cares about the standard of the work, and about how we treat each other