Asst Commercial Manager

Position Summary:

The Assistant Commercial Manager's main responsibility is to support the Commercial Manager of the assigned property(ies) with daily operations. Responsibilities include, but are not limited to marketing, administration, property maintenance and security, record keeping, and reporting. Upholding HBG’s core values—Accountable, Invested, and Reputation—is essential for success in this position.

Responsibilities:

Property Management/Customer Service:

• Assist in day-to-day operations of the property management company
• Provide direct communication with and assistance to tenants
• Respond directly and immediately to property-related issues as they arise
• Procure necessary materials or services for property maintenance, as needed
• Collaborate with property management team to create advertisement materials
• Utilize productivity software to generate and deliver communications for tenants and other stakeholders
• Supervise community and property management employees, including maintenance crew
• Respond to requests from local governments and communities to ensure legal compliance in all managed properties

Marketing/Leasing:

• Assist with advertising and marketing, including web site postings, as directed by Regional Manager and Owner
• Stay familiar with market competition and rental rates – update market comps quarterly, more frequently if facing high vacancies
• Field inquiry calls to prospective tenants
• Approve all applicant files prior to move in and complete all new move in paperwork; schedule appointment to meet with new tenant to sign paperwork
• Meet with tenants at lease renewal, discuss any concerns,
• Meet with tenant to sign lease, review policy and procedures, explain move in procedures;
• Insurance and abstract updated given to accounting as needed on tenants
• Maintain neat, clean office at all times

Maintenance/Safety:

• Physically walk exterior/interior sections of the properties at minimum one or two times a month to ensure excellent curb appeal and watch for any potentially hazardous conditions.
• Report any property or liability claims within 24 hours; take pictures of areas involved in claim
• Assist in obtaining specifications and bids for contract services and Capital Improvements up to $3,500
• Maintain good vendor relations; supervise and inspect all vendor/contractor work

Qualifications:

• High school diploma or equivalent, additional education preferred

• Real Estate License a plus

• Notary certification a plus

• Working knowledge of Microsoft Word, Excel and Outlook (email and calendaring), basic math, and use of Property Management software, Yardi and commercial café experience preferred

• Demonstrated organizational ability

• Promote good public relations with tenants, co-workers and company staff

• Correct business English, including spelling, grammar, and punctuation

• Ability to draft professional letters and memos in an effective and coherent manner

• Stable disposition – able to handle stress and confrontation

• Strategic thinker

• Promote good public relations

• Uses common sense to generate practical solutions

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.