Asst. Manager

Assistant Manager – Call Center Operations

Location: Tirunelveli, Tamil Nadu
Job Type: Full-time
Salary: ₹14,000 – ₹17,000 per month
Industry: Call Taxi / Transportation Services

Job Summary

We are looking for an Assistant Manager – Call Center Operations to support our daily call center and taxi operations.

The candidate will supervise call center staff, monitor bookings and calls, coordinate with drivers, handle customer issues, and ensure smooth day-to-day operations.

Key Responsibilities

• Supervise daily call center operations and staff.
• Monitor incoming calls, bookings, missed calls, and cancellations.
• Coordinate with drivers for vehicle allocation and customer pickups.
• Handle customer complaints and ensure timely resolution.
• Monitor staff attendance, shifts, punctuality, and performance.
• Support the Branch Manager in achieving daily booking targets.
• Prepare daily reports on bookings, calls, cancellations, and staff performance.
• Monitor peak-hour operations and ensure proper staff availability.
• Train and guide call center staff on booking and customer-handling procedures.
• Follow up with customers to improve customer satisfaction and repeat bookings.
• Coordinate between customers, drivers, and the operations team.
• Escalate important operational issues to the Manager.
• Maintain discipline and ensure company procedures are followed.

Requirements

• 1–2 years of experience in call center, customer service, BPO, transportation, or operations.
• Previous team-lead or supervisory experience will be an advantage.
• Good Tamil communication skills.
• Basic English communication skills preferred.
• Basic knowledge of computers and MS Excel/Google Sheets.
• Good customer-handling and problem-solving skills.
• Ability to manage a team and work under pressure.
• Willingness to work in rotational shifts.
• Experience in call taxi, travel, logistics, or transportation operations will be an advantage.

Skills

Call Center Operations | Team Management | Customer Service | Driver Coordination | Booking Management | Problem Solving | Excel | MIS Reporting | Communication

Working Hours

9-hour shift, with rotational shifts based on operational requirements.

Salary

₹14,000 – ₹17,000 per month, based on experience and interview performance.

How to Apply

Interested candidates can apply through Indeed or contact the Manager directly.

Contact Manager: 9585988899

Pay: ₹14,000.00 - ₹17,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Provident Fund

Work Location: In person