Asst. manager

Job highlights

• Proven customer service management experience in BPO and strong CRM knowledge
• Lead and coach customer service team, implement process improvements, analyze data, and ensure compliance

Roles and Responsibility

• Manage and lead a team of customer service representatives to achieve high levels of customer satisfaction.
• Develop and implement process improvements to increase efficiency and productivity.
• Collaborate with cross-functional teams to resolve complex issues and improve overall performance.
• Analyze data and metrics to identify trends and areas for improvement.
• Coach and train team members to enhance their skills and knowledge.
• Ensure compliance with company policies and procedures.

Job Requirements

• Proven experience in customer service management, preferably in a BPO setting.
• Strong leadership and communication skills, with the ability to motivate and inspire teams.
• Excellent problem-solving and analytical skills, with attention to detail.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong understanding of CRM systems and processes.
• Experience working with international clients is preferred.