Asst Manager, Data Management Centre

About the role

The Assistant Manager, Employee Data Management leads a team responsible for accurate and timely maintenance of employee data and HR transactions within the Shared Services environment. The role oversees SAP employee data administration, supports employee lifecycle and payroll-related processes, ensures compliance with data governance, audit and confidentiality requirements, and drives continuous improvement to strengthen service delivery and operational efficiency.

Key responsibilities

• Motivate, provide guidance, coaching and operational support to team members, while monitoring quality, productivity and adherence to standard procedures and completed accurately within agreed service levels.
• Act as the escalation point for complex employee data matters and coordinate timely resolution with relevant stakeholders.
• Ensure accurate, timely input of employee and company data in SAP, aligned with audit, compliance, and confidentiality requirements.
• Maintain complete supporting documentation and transaction records in accordance with established controls.
• Partner with Payroll and relevant HR teams to ensure employee data changes are accurately reflected for payroll processing and other downstream HR activities.
• Coordinate with Business Units, HR Business Partners, Group HR and Information Systems teams on policy, process and system changes.
• Ensure compliance and data governance by handling employee data in accordance with internal policies, approval requirements, audit controls, confidentiality standards, SOPs, access controls and data-management requirements.
• Support audit and risk management by retrieving records, responding to internal and external audit queries, addressing control gaps, and promptly escalating risks, exceptions or non-compliance.
• Drive process improvement by identifying gaps, analysing root causes, and implementing workflow, system and control enhancements with stakeholders.
• Support operational effectiveness by maintaining SOPs and training materials, and preparing reports and metrics for performance and workload management.

About you

• Bachelor's degree or Diploma in Human Resources, Business Administration, Information Systems or a related discipline.
• Relevant experience in HR operations, employee data administration or HR Shared Services, including responsibility for high-volume and time-sensitive transactions.
• Hands-on experience with SAP HR/HCM or a comparable Human Resources Information System is strongly preferred.
• Prior experience supervising, guiding or leading an operational team is required.
• Experience supporting payroll inputs, audit requirements, service-level delivery and process improvement will be advantageous.
• Good understanding of employee lifecycle processes, HR records administration and the interaction between HR data and payroll.
• Confident in performing and reviewing HR system transactions, with strong attention to data accuracy and completeness.
• Able to organise work, coach team members, manage priorities and maintain consistent service standards during peak periods.
• Demonstrates sound judgement when handling sensitive employee information and controlled transactions.
• Detail-oriented, organised, accountable and able to manage multiple deadlines in a shared-services environment.