Asst. Manager - Operations

Assistant Manager – Operations1-to-1 Home Tutors | Cue Stimuli Edutech Pvt. Ltd.

The Assistant Manager – Operations is responsible for supporting the smooth and efficient day-to-day operations of 1-to-1 Home Tutors. The role focuses on coordinating student requirements, tutor allocation, class scheduling, attendance, parent communication, service quality, and operational follow-up.

Working closely with the Growth & Operations Manager and CEO, the Assistant Manager – Operations will coordinate between parents, students, tutors, and internal teams to ensure that every student requirement is handled efficiently and classes are delivered as scheduled. The role will also support the development and implementation of standardized operational processes as the company expands across Kerala and subsequently into other parts of India.

Key Responsibilities

• Coordinate daily student and tutor operations from requirement confirmation to class commencement.
• Understand student requirements and coordinate with the tutor team for suitable tutor allocation.
• Manage tutor availability, scheduling, replacement requests, and class-related coordination.
• Monitor class schedules, attendance, check-in/check-out and regularity of classes.
• Maintain accurate operational records and update the company's CRM/system.
• Communicate with parents and students regarding schedules, tutor assignments, class requirements, and service-related matters.
• Coordinate tutor onboarding, documentation and operational orientation.
• Follow up on demo classes and collect feedback from parents, students and tutors.
• Handle tutor replacement or service-related issues and coordinate timely resolutions.
• Monitor ongoing classes and identify operational issues before they affect customer satisfaction.
• Coordinate payment-related operational follow-ups with the concerned team.
• Support preparation of weekly and monthly operational reports.
• Track key operational indicators such as active students, active tutors, classes conducted, attendance, replacements and pending requirements.
• Assist the Growth & Operations Manager in implementing operational policies, workflows and standard operating procedures.
• Coordinate with the recruitment, marketing, customer support and technology teams whenever required.
• Support new-area expansion by helping establish local tutor networks and operational processes.
• Identify recurring operational problems and suggest practical improvements.
• Ensure that company policies and service standards are followed by tutors and internal teams.

Key Performance Areas (KPIs)

• Timely fulfilment of student tutor requirements
• Tutor allocation and replacement turnaround time
• Class scheduling and attendance accuracy
• Student and parent satisfaction
• Demo-to-class operational follow-up
• Tutor retention and operational engagement
• Accuracy of CRM and operational records
• Resolution time for customer/tutor issues
• Reduction of operational delays and errors
• Successful implementation of SOPs and processes

Candidate Requirements

• Bachelor's degree in Business Administration, Management, Education, or a related field.
• 1–3 years of experience in operations, administration, customer service, education, business support, or a related field.
• Strong communication and coordination skills.
• Good interpersonal and people-management abilities.
• Ability to handle multiple tasks and priorities in a fast-paced environment.
• Good problem-solving and follow-up skills.
• Basic knowledge of CRM, Google Workspace, MS Office/Excel or similar business tools.
• Ability to work independently while coordinating effectively with different teams.
• Experience in education, tutoring, EdTech, or service-based businesses will be an advantage.
• Willingness to travel locally when required.

Reporting

Reports to: Growth & Operations Manager
Works closely with: CEO, Operations Team, Tutor Recruitment Team, Marketing Team and Customer Support Team

Role Objective

The primary objective of the Assistant Manager – Operations is to ensure that every student requirement is converted into a smooth, reliable and well-coordinated learning experience, while supporting the company in building efficient and scalable operational systems.

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person