ASST. Travel Manager

Travel Manager Elder Care & Senior Travel Services
DepartmentTravel & Care ServicesReporting ToHead / Operations ManagerLocationAs per business requirementEmployment TypeFull-time
Role Purpose
The Travel Manager will plan, coordinate and manage safe, comfortable and well-organised travel for elderly clients/senior citizens, with particular focus on mobility, health-related needs, companionship, accessibility, family communication and emergency preparedness. The role requires close coordination with clients, families/Next of Kin, transport providers, hotels, hospitals, caregivers and internal care teams.
Key Responsibilities

• Understand the senior travellers requirements, mobility level, medical considerations, preferred travel style and budget.
• Plan end-to-end domestic and international travel, including transport, accommodation, transfers, sightseeing and return arrangements.
• Arrange age-friendly, accessible and reliable transport, including wheelchair assistance, airport/railway station assistance and special seating where required.
• Coordinate with airlines, railways, hotels, cab operators, travel agencies, hospitals and other service providers.
• Verify hotel accessibility, lift availability, room location, bathroom safety, food requirements and proximity to hospitals/pharmacies when relevant.
• Prepare detailed travel itineraries with contact numbers, booking references, transfer details, emergency contacts and contingency plans.
• Coordinate caregivers, escorts or travel companions when required and ensure clear handover before, during and after travel.
• Maintain regular communication with the elderly traveller and their family/Next of Kin regarding itinerary, delays, changes and important updates.
• Monitor travel progress and proactively resolve delays, cancellations, missed connections, lost baggage, accommodation issues and other travel disruptions.
• Maintain emergency escalation procedures and coordinate with local medical facilities or emergency services when required.
• Ensure all travel documents, identification, tickets, insurance details, permits and other required documents are properly checked and organised.
• Maintain accurate records of bookings, expenses, client preferences, vendor details, incidents, feedback and service quality.
• Manage travel budgets, quotations, invoices, refunds and reconciliation in coordination with Accounts/Finance.
• Evaluate and negotiate with travel and hospitality vendors to ensure quality, safety and cost effectiveness.
• Collect post-trip feedback and identify opportunities to improve senior-friendly travel services.

Elder-Care Specific Responsibilities

• Assess special travel needs such as wheelchair support, walking assistance, medication schedules, dietary requirements and caregiver support.
• Ensure travel plans allow adequate rest breaks, comfortable journey durations and age-appropriate sightseeing schedules.
• Avoid unnecessary physical strain by selecting convenient boarding points, transfers and accommodation.
• Maintain a clear emergency contact and escalation matrix for every senior traveller.
• Coordinate with family members and care teams for medication, medical documents and other approved care-related requirements.
• Protect client dignity, privacy, personal belongings and confidential information throughout the travel journey.

Required Skills & Competencies

• Strong travel planning, coordination and vendor-management skills.
• Excellent communication and interpersonal skills, especially with senior citizens and family members.
• High level of patience, empathy, responsibility and problem-solving ability.
• Ability to handle emergencies, last-minute changes and multiple travel arrangements calmly.
• Good knowledge of airlines, railways, hotels, local transportation and travel documentation.
• Good computer skills, including email, spreadsheets, booking platforms and digital communication tools.
• Strong documentation, follow-up and time-management skills.
• Ability to work flexible hours, including weekends/holidays, when client travel requirements demand it.

Qualifications & Experience

• Graduate in Travel & Tourism, Hospitality, Business Administration or a related field preferred.
• 35 years of experience in travel management, senior travel, hospitality, concierge, healthcare travel or a similar coordination role preferred.
• Experience handling elderly travellers, assisted travel or healthcare-related travel will be an added advantage.
• Knowledge of travel booking systems and basic travel documentation is preferred.

Key Performance Indicators (KPIs)

• Safe and smooth completion of senior travel assignments.
• Client and family satisfaction scores.
• Timely resolution of travel issues and emergencies.
• Accuracy of bookings, documentation and expense records.
• Vendor service quality and cost efficiency.
• Compliance with internal safety, confidentiality and elder-care protocols.

Personal Attributes

• Empathetic, patient and service-oriented.
• Highly organised, dependable and detail-oriented.
• Proactive rather than reactive in identifying travel risks.
• Professional, trustworthy and respectful towards elderly clients and their families.

Role Summary
This position is responsible for delivering a seamless, safe and senior-friendly travel experience from planning through return, while ensuring continuous coordination with the elderly traveller, family members, caregivers, vendors and the organisations care team.