Assurance Operations Lead

About the organisation
At Horticulture New Zealand (HortNZ), we’re passionate about growing a thriving, sustainable horticulture industry that feeds New Zealand and the world.  We represent over 4,300 commercial fruit and vegetable growers, advocating for a thriving, sustainable horticulture industry. Our vision is to create an enduring environment where growers thrive, delivering healthy food for all, forever.

HortNZ is shaping a positive future for New Zealand horticulture through leadership, advocacy, and influence for grower success. Our values – Courageous by nature, Collaborative for impact, Credible through action – guide everything we do.
  
About the role
This a brilliant opportunity for an established Customer Service Administrator to join an established Not for Profit organisation based in Wellington’s vibrant CBD and provide detailed administrative support towards their assurance portfolio via customer engagement, database management and document control processes. 

The Assurance Operations Lead is an excellent role for an experienced administrator, coordinator or CSR that is wanting to move into a customer focused environment within a business that focuses heavily on supporting one of New Zealand’ most important primary industries.

This role sits within NZGAP (Good Agricultural Practice) which is a business unit owned by HortNZ. NZGAP programmes provide certification for the safe and sustainable production of fruit and vegetables in New Zealand. The independently audited NZGAP assurance framework provides a credible and transparent pathway for horticulture businesses to demonstrate that they comply with relevant market and regulatory requirements for food safety, environment and social practice. For further information visit www.nzgap.co.nz

The role offers 12 months of full-time, fixed-term employment and the office premises are located near Featherston Street and the train station.
 
What you’ll be doing
To be successful in this role, you will ideally have the following transferrable skill set:

• Strong customer service skills
• Exposure to phone based or face to face customer service environments
• Comfortable with handling inbound call traffic, managing a busy email inbox and providing advice on various products and programmes
• Able to manage a complex in-house database, process invoices and monitor document control
• Adept with various systems such as – SharePoint / MS Office Suite / Xero
• Exceptional written and verbal communication skills

 
What’s in it for you
In return for your hard work and dedication, you will be offered the following:

• An attractive annual salary
• KiwiSaver paid on top of salary
• Flexible and sociable full-time hours
• 12 months of fixed term employment job security
• Exposure to a fascinating industry that provides value to all of New Zealand
• A collaborative, friendly and talented team to work alongside.

What’s next
If you are interested in hearing about new opportunities within the administrative space in Wellington, then please submit your CV application via Seek and we’ll be in touch with you soon. Thank you!

You can also apply to this advert by visiting  www.h2r.co.nz and referring to reference #1253597

Alternatively, please reach out to Jack Rogers on [04 499 9471](tel:04 499 9471) or [email protected]