Symbio

As an Assurance Technical Support Officer, you’ll help our team deliver dependable, customer‑focused support across voice and network services.
If you’re organised, proactive, comfortable working independently, and keen to keep learning as technologies evolve - all while providing a calm, confident support experience, we'd love to see you apply!
This is a permanent, full-time position.
At Aussie Broadband we believe
difference
is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud
Equal Opportunity Employer
, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday.
Join us as we continue to grow and make a mark as the 4th largest telco in Australia!
Why work for Aussie?
Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down!
Our fantastic culture lives and breathes our values:
<ul>
<li>Don't be ordinary, be awesome</li>
<li>Think BIG</li>
<li>No bullsh*t</li>
<li>Be good to people</li>
<li>Have fun</li>
</ul>
We are proud to be a
B Corp Certified company
, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.
We care about our community
through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.
But don’t just take our word for it –
We have been named one of the top employers in Australia by
HRD magazine
.
The good stuff
<ul>
<li>26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)</li>
<li>Discounted internet up to the value of $109 per month</li>
<li>20% off our Mobile services</li>
<li>Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more</li>
<li>Celebrating you! With monthly rewards and recognition</li>
<li>Internal training and resources for you to continue to learn, grow and achieve your career goals</li>
<li>Yearly allowance for amazing Aussie merch</li>
<li>Fitness Passport for access to multiple gyms and pools across Australia</li>
</ul>
Let’s Talk About You
<ul>
<li>Strong organisation and time‑management skills</li>
<li>Knowledge of telco technologies (e.g., Hosted PABX, MPLS, Cisco, FortiGate</li>
<li>Clear and confident communication skills</li>
<li>Ability to troubleshoot using the OSI model</li>
<li>A proactive approach to problem‑solving and leadership</li>
<li>Confidence working independently and collaboratively</li>
<li>A willingness to learn quickly and adapt to new technologies</li>
<li>Tech‑curious customer mindset - Loves to help people and not afraid to dive into the tech behind the scenes to make things work better</li>
</ul>
How will you support our “Why?”
<ul>
<li>Deliver frontline diagnostics, classification, and issue resolution</li>
<li>Meet customer service standards and call‑handling targets</li>
<li>Respond to technical support requests via phone and digital channels</li>
<li>Identify customer needs through effective questioning and product analysis</li>
<li>Troubleshoot and resolve technical and non‑technical service issues in line with SLAs</li>
<li>Investigate faults using internal and external resources</li>
<li>Work collaboratively with teams across the business</li>
<li>Support field staff with fault resolution and installation queries</li>
</ul>
Ready to join?
Hit the
apply button
to submit your application
and our fantastic team will be in touch!
Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.
If you have any questions, get in touch today with our team at
<a href="mailto:careers@team.aussiebroadband.com.au" rel="nofollow noopener" target="_blank">careers@team.aussiebroadband.com.au</a>
Just a heads up, we can’t take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out!

Assurance Technical Support Officer

Assurance Technical Support Officer

This job is no longer available

Talents

Recruiters

About