AT&T Customer Support Representative

We are hiring an AT&T Customer Support Representative to help customers discover the reliability and speed of AT&T Fiber. In this customer-facing role, you’ll speak with customers about their current internet experience, learn about their connectivity needs, and introduce AT&T Fiber as a reliable solution.

As an AT&T Customer Support Representative, you’ll work directly with customers who rely on multiple devices and need dependable internet performance. You’ll explain the benefits of AT&T Fiber in a simple, easy-to-understand way and help customers understand how a fiber connection can provide a more consistent experience with fewer slowdowns.

Core Responsibilities of the AT&T Customer Support Representative

• Become familiar with your assigned area and the customers who may benefit from AT&T Fiber
• Speak with customers about their current internet service and discuss AT&T Fiber as a potential upgrade
• Connect with residents and decision-makers to provide helpful information about available internet options
• Answer customer questions and provide personalized support throughout the enrollment process
• Explain AT&T Fiber features and benefits in a clear and approachable way
• Maintain organized notes and follow up with customers as needed
• Build positive relationships through professional and friendly customer interactions
• Work closely with your AT&T Customer Support Representative team to stay informed about AT&T products and services
• Participate in ongoing training and development to strengthen your customer service and communication skills

Preferred Skills for the AT&T Customer Support Representative

• Strong communication and interpersonal skills
• Comfortable speaking with customers face-to-face
• Excellent organization and time-management skills
• Strong attention to detail and follow-up habits
• Positive attitude and willingness to learn
• Prior AT&T Customer Support Representative experience is a plus
• Ability to explain information clearly and confidently
• Self-motivated and comfortable working in a team environment
• Interest in developing long-term customer service and sales skills

No previous telecommunications experience is required. Training and ongoing support are provided to help you build product knowledge, strengthen your communication skills, and succeed as an AT&T Customer Support Representative.

Apply today to become an AT&T Customer Support Representative and start building your career!

Pay: $1,100.00 - $1,600.00 per week

Benefits:

• On-the-job training
• Professional development assistance

Work Location: In person