Athlete Services Representative

ATHLETE SERVICES REPRESENTATIVE

Beaverton Sports Club — part of the Woodinville Sports Club family

Location: Beaverton, OR

Employment Type: Hourly, non-exempt (part-time and full-time available)

Pay: $18.00 – $22.00 per hour, depending on experience

Schedule: Flexible, including evenings and weekends based on club and program needs

ABOUT THE CLUB

Beaverton Sports Club is the newest location of Woodinville Sports Club — a growing racquet and fitness club built around Tier 1 Academy, our junior and adult training program and the club's main growth engine. Programming, marketing, pricing, finance, and HR are handled centrally by our back-office team, which means the club team stays focused on one thing: the member experience.

WHY THIS ROLE

The Athlete Services Representative is the first point of contact at Beaverton Sports Club — the person at the desk who sets the tone for every member visit. This role delivers professional, concierge-style service: welcoming members, resolving needs on the spot, and connecting people to the programs they'll enjoy. ASRs are fully trained in both product knowledge and service standards, and focused on making today's member experience better than yesterday's.

WHAT SUCCESS LOOKS LIKE

• Members felt welcomed and cared for at every interaction.

• Requests and issues were resolved before they became complaints.

• The desk, lobby, and member areas looked clean, organized, and ready for business.

• Member questions were answered directly, without unnecessary handoffs.

• Opportunities to connect members with programs and events were identified.

• Every department worked together as one team.

KEY RESPONSIBILITIES

Member Welcome & Hospitality

Greet and engage members — by name whenever possible — anticipate needs, make introductions between members and staff, and create opportunities to connect members with programs and events they may enjoy.

Concierge-Style Service

Take ownership of member requests and questions until they are resolved. Close the loop, follow up after issues are addressed, and eliminate the "someone else will handle it" mentality.

Product Knowledge

Build and maintain baseline fluency across all club offerings — tennis, pickleball, Tier 1 Academy, fitness, personal training, camps, lessons, memberships, events, and tournaments — and confidently answer questions without unnecessary handoffs.

Front Desk Operations

Handle check-ins, bookings, registrations, and point-of-sale transactions accurately, and complete opening, shift-change, and closing checklists consistently.

Club Presentation

Keep the club looking its best during your shift. Front desk shifts include light housekeeping as part of the routine — tidying the desk and lobby, resetting common areas between sessions, restocking supplies, wiping down surfaces, and keeping courts and member spaces guest-ready. Everyone on the team pitches in here; it's what keeps the club feeling first-class.

Communication & Teamwork

Share important member information across departments, respond to club emails and lobby inquiries promptly, document notable incidents, and escalate to the Manager on Duty when needed — not by default.

Club Readiness

Identify and communicate maintenance, cleanliness, and safety issues so every area members see is presentation-ready.

THE IDEAL CANDIDATE

• A hospitality mindset — warm, professional, and genuinely enjoys serving people.

• An ownership mentality — closes the loop rather than passing issues along.

• A fast learner who builds product knowledge across all club offerings.

• Reliable, organized, and consistent with checklists and procedures.

• Comfortable staying on your feet and keeping the club looking sharp.

• Flexible with scheduling, including evenings and weekends.

• Prior experience in hospitality, retail, fitness, or customer service is a plus but not required — we train.

WHAT WE OFFER

• $18–$22 per hour, based on experience

• Flexible scheduling, part-time or full-time

• Club access and program benefits

• Training and growth paths across a multi-site, growing organization

Employment is contingent upon successful completion of a background check.

Beaverton Sports Club is an equal opportunity employer.

Pay: $18.00 - $22.00 per hour

Benefits:

• Employee discount

Work Location: In person