Atlassian Administrator Apprentice

The Apprentice Atlassian Jira Administrator will assist the Jira Administration team in managing and supporting Atlassian tools such as Jira and Confluence. This role is designed for fresh graduates or students who want to gain hands-on experience in Jira administration, user support, and project configuration while working under the guidance of senior Jira Administrators.

Duties and Responsibilities

User Management

• Assist in creating, updating, and deactivating user accounts.

• Help manage user groups, permissions, and access requests.

• Support basic user inquiries related to Jira and Confluence.

Jira Administration

• Learn and assist in maintaining Jira projects and configurations.

• Help update dashboards, filters, and issue types.

• Assist in managing labels, custom fields, and workflows.

• Support basic Jira Query Language (JQL) requests.

• Perform routine Jira administration tasks under supervision.

Group and Permission Management

• Assist in maintaining Jira groups and project roles.

• Help review and update permission and notification schemes.

• Support access management based on project requirements.

Project Configuration

• Assist in creating and configuring Jira projects.

• Help maintain workflows, issue types, screens, and field configurations.

• Support project setup and configuration changes as requested.

Confluence Administration

• Assist in creating and organizing Confluence spaces and pages.

• Help maintain user permissions.

• Support documentation and knowledge base updates.

Documentation and Support

• Document standard procedures and configuration changes.

• Assist in troubleshooting basic Jira and Confluence issues.

• Escalate complex issues to senior Jira Administrators.

• Participate in knowledge-sharing sessions and continuous learning.

Core Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related course (or currently completing the degree through an internship/apprenticeship program).

• Basic knowledge of Jira, Confluence, or other project management tools is an advantage but not required.

• Willingness to learn Atlassian products and administration.

• Good analytical and problem-solving skills.

• Good communication skills in English.

• Able to work well in a team and follow instructions.

• Knowledge of Agile or Scrum is a plus.